How Gustave Elevates Your Hospitality
Gustave runs on a simple loop. You tell it what you know, it looks after your guests with that knowledge, and every conversation shows you what to add next. Your guests get answers in seconds; your team gets fewer repeated questions and a clearer picture of what guests actually want.
Your knowledge, in four pillars
Gustave answers your guests from these four, and only these, in your voice.
The Playbook
How your place runs: check-in times, house rules, policies, and the tone you want guests to hear.
The Season
What is true right now, like this week's menu, events, tides, or closures. Update it as things change.
Services
Increase revenue by upselling services. What guests can book through you, such as a tour, a transfer, or a private dinner, and how to ask for it.
Local Curations
Your own picks of restaurants, beaches, and experiences nearby, and why you send guests there.
Running several properties? Each one keeps its own knowledge, so guests always get answers about the place they are actually staying.
Insights, from every conversation
Gustave notices what guests keep asking and where an answer was missing, and sends it to your Insights Inbox as a suggestion. Review it, edit it, and merge it into the right place with one click, so the next guest gets the better answer. Alongside, you can follow service signals such as average response time, to see how quickly guests are being helped.
How It Works
Step 1: Write down what you know
In the Portal, you organize what you know, from house rules to local tips. Gustave answers from it and nothing else, so every reply sounds like your team on a good day.
Example: Amoh House keeps check-in times and its rule of three recommendations in the Playbook, this week's tide note and the new seaweed farm walk in The Season, Pongwe Forest in Local Curations, and the Mnemba snorkelling morning in Services.
Step 2: Invite the guest
Every booking gets its own private chat link. Create it in the Portal in a few seconds, or connect your Airbnb reservations so each one gets a link automatically. Send it however you already reach guests: WhatsApp, email, or your Airbnb messages.
Example: Ms. Rossi books four nights through Airbnb. Her chat is ready with the reservation, already aware of her dates and of the note you added: an anniversary, arriving on the late flight.
Step 3: Deliver personal service
Gustave answers in seconds, day or night, in the guest's own language and in your tone. When something needs a person, it hands the request to your team by email, and your staff can reply straight into the guest's chat.
Example: Ms. Rossi asks, in Italian, what to do tomorrow. Gustave offers three ideas in Amoh's order: sunrise breakfast at Makuti, a morning at Mnemba, and, saved for last, the seaweed farm walk, timed for low tide. She asks for a private dinner on the sand, and the team confirms it in the chat.
Step 4: Learn from every conversation
Afterwards, Gustave sorts what it heard. Personal details go to that guest's profile, so a return visit starts where the last one ended. General patterns go to your Insights Inbox, without names attached.
Example: Ms. Rossi's shellfish allergy is noted for her next stay. Separately, the inbox shows that several guests this week asked whether the seaweed walk runs on Fridays.
Step 5: Improve with one click
Review each insight, edit it if you like, and merge it into your Playbook or The Season. If you run several properties, choose which one it belongs to.
Example: You merge the answer about Friday walks into The Season. From then on, every Amoh guest who asks gets it right away.
See it with your own property
Request a demo, or simply write to us.